Last updated: 11 September 2026

Paydo.in service operated by Zetu Solutions (OPC) Private Limited. This policy applies to prepaid mobile recharge and DTH payment requests placed on Paydo.

Before payment

Check the customer number, operator and amount carefully. You may stop the process before completing payment. Once an operator accepts a recharge for a valid number or account, it is normally final and cannot be cancelled by Paydo.

Charged but not confirmed

If your bank or payment method is charged but Paydo does not show a successful recharge, do not immediately repeat the transaction. The payment may still be pending. We first verify the final payment and operator status to prevent duplicate processing.

When a refund may apply

A refund may be initiated when the payment is confirmed as received but the recharge was not delivered and cannot be completed, or when the same order was charged more than once. Refund eligibility is determined after transaction verification.

Refund destination and timing

An approved refund is returned through the original payment channel where supported. Bank and payment-network processing times apply after Paydo initiates it. We will provide the available reference or status to the customer.

How to raise a request

Email support@paydo.in with the registered mobile number, recharge number or DTH customer ID, operator, amount, transaction date and Paydo reference. Do not share an OTP, PIN, CVV or full card number.